Delivery & returns

Processing time

Orders are usually made within 2-4 working days from approval, or from ordering where no proof is required.

For products that include a design proof, the processing time starts when you approve the proof. Requested proof changes can therefore extend the overall timescale.

UK delivery

We currently accept delivery addresses in the United Kingdom. The delivery charge, if any, is shown before payment.

Royal Mail Tracked 48 aims for 2-3 working days after dispatch (not guaranteed). Tracked 48 provides tracking through to the delivery point and a photo on delivery.

Free local delivery is available within 5 miles of Peacehaven. Enter your postcode at checkout to check eligibility.

Carrier delivery times are estimates rather than guarantees. If an order is delayed in transit, contact us and we will help investigate it.

Personalised and custom-made items

Most of our products are personalised or made to your specification. These items are generally not covered by the normal distance-selling change-of-mind cancellation right once they are made to your specification.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

Non-personalised items

If we sell a non-personalised item online, you normally have 14 days from receiving it to tell us you wish to cancel, followed by a further 14 days to return it. We will handle any refund in line with your statutory rights.

Damaged, faulty or incorrect orders

Please contact us as soon as reasonably possible and include your order number plus photographs where they help show the problem. We will assess the issue and arrange the appropriate remedy.

Nothing on this page limits your rights under UK consumer law.

Before returning anything

Please contact us before sending an item back. We will confirm the appropriate return instructions and, where relevant, whether return postage is covered based on the reason for the return and your statutory rights.